Security Policy

At Duct Warehouse, all online purchases take place safely, using the latest internet security technology to protect our customers. All transactions are encrypted using Secure Socket Layer (SSL) technology. We accept orders only from Web browsers that can use SSL technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers now support this.

We do not store your credit card details.

If you have questions regarding our credit card security policies, please email us at [email protected]

Privacy Policy

Your privacy is taken very seriously at 1st Air. We also want to use this great technology to treat you as real customers in the old fashioned sense of the word. We have drawn up these brief guidelines so that you know your information is secure. However, Internet technologies are rapidly evolving so these guidelines are subject to change.

We ask you to supply the following information during the ordering process:
- name
- mailing address
- email address
- telephone number
- credit card details (credit card details are not stored on our servers but are obviously necessary for payment)
- we may ask for some demographic information for user profiling in aggregate form.

We use this information for the following purposes:
- to send you the product that you have bought.
- to charge you for the product.
- to send email or conventional mail to you, after you have purchased a product.
- to let you know by email of new ranges and services that have come in.
- to perform statistical analyses measuring relative interest in the various areas of our site and customer profiles.

Upon request, we will remove you from our email or catalogue mailing lists. Simply write to [email protected] with 'unsubscribe' in the subject field.

In addition we may employ HTTP cookies:
- to recognise users.
- to track individual shopping baskets through the ordering process.

We are not responsible for the content or the privacy policies of Web sites to which this site may link.

For further details on the privacy of your information email [email protected] or else call us on 01245 474675.

Company information
Duct Warehouse is a trading name of 1st Air Ltd, Company Number 5549033. We operate under UK law. The registered office is: 28 Rutherford Close, Leigh on Sea, Essex, SS9 5LQ

VAT Registration number 867 9265 62